Amazon doesn’t allow new stores to open cases now! ?

Let’s first take a look at what everyone is reporting.

Everyone opens a case from "Help/Get Support → Contact Us → Manual Customer Service (Chat/Phone/Email)", but sellers who have reported recently have said that the "Contact Us" button in their store backend has inexplicably disappeared.

▲On a normal page, click "Contact Us" in the middle to open a case

▲Error page, no "Contact Us" button

A key channel just disappeared inexplicably in the background. It is a big deal that I can't contact Amazon. How can I harass the customer service to ask questions about warehousing, review, feedback, FBA warehousing, listing modification, etc. in the future?

However, after asking around for sellers and looking at the backends of several of my own stores, I found that only one account had the same problem. It seems to be a small-scale incident, and the stores without buttons have no commonality.

To make a simple inference, given the above situation and the fact that Amazon did not give prior notice of such a major event, it can be basically concluded that the system big brother will take the blame again this time .

Since there is a high probability that there is something wrong with the background, we can just wait quietly for the system to be repaired. If there are sellers who continue to open a case to consult customer service, I have also found a new entrance for you. The picture is shown below.

(Click on the image to see a larger version)

Well, if the situation continues, the backend will appear like this, and you will know what the situation is and how to deal with it. There will be more pitfalls and situations in the future, and I will update them in our seller alliance group.