What should I do if my Amazon store is complained of infringement?

What should I do if my Amazon store is complained of infringement?
If infringement does occur, you need to take immediate action to prevent the situation from getting worse. Here, I have compiled some countermeasures for your reference.

1. First, remove the listing immediately and then contact the complainant. Contact the complainant directly, using professional and sincere language to explain that the violation was not intentional, and provide evidence if possible.
2. Apologize. Make sure the listing has been removed. Understand what you can do to make amends or provide a solution that satisfies both parties.
3. Contact Amazon
① No infringement
You can send an email to Amazon ([email protected]) to explain the situation. The steps are as follows:
- Explain that you are aware of the complaint and have contacted the complainant;
-Describe the problem and provide specific details, such as logo similarity, etc.;
- Show evidence that you are not infringing, such as documents provided by your supplier;
-Request account recovery.
② Infringement
If there is indeed infringement, you need to explain the following to Amazon:
-Indicates that the error has been realized;
-Show regret for making a mistake;
- state that you have contacted the complainant;
-Indicates that you have removed the listing;
-Guarantee that the listing will not be relisted;
- Provide performance information;
- Make a statement of assurance that you will behave in a manner consistent with your conduct.
Amazon will listen to both parties, and if you sincerely apologize and prove that you will not make the same mistake again, Amazon will most likely restore your account. However, if the violation is repeated, the account will be deleted.
If you encounter legal proceedings, seek advice from a legal professional immediately and provide all evidence and documents to help your lawyer understand the situation.

<<:  Latest Solution | How to deal with differences in shipments?

>>:  How to update your tax information? Here's a tutorial!

Recommend

UPS has the highest on-time delivery rate for Black Friday packages! It increased from 79% to 89%!

<span data-shimo-docs="[[20,"获悉，近日，根据快递管理平...

Newegg in the US announces that it will accept SHIB payments!

It is learned that according to foreign media repo...

What is Sonar? Sonar Review

Sonar is a free Amazon keyword research tool devel...

96% of American consumers use coupons for online shopping! These categories are the most popular!

According to a new survey of U.S. consumers by onl...

Competition escalates! Temu enters the UK, but is sued by SHEIN in the US court

Temu, which has been online for more than half a y...

More than a thousand stores were frozen, and rogue law firms issued TROs crazily!

The recent incident of hanging banners downstairs ...

Attention! Amazon will refuse to accept these 3 types of shipments! Sellers' inventory capacity has increased to tens of thousands!

▶ Video account attention cross-border navigation ...

How can Amazon FBA sellers reduce return rates?

The return rate greatly affects product conversio...

Some people received 500 million yuan in funding, while others failed to complete their bets. Small and medium-sized sellers were left to watch.

In the cross-border e-commerce circle, the actions...

85.01% of enterprises are facing bankruptcy. How far are foreign trade workers from unemployment?

I never expected that the longest Spring Festival...

What is Farrell 3suisses? Farrell 3suisses Review

3suisses is a well-known French B2C e-commerce com...

In-depth analysis of coupon home page operations

...

Walmart will lead the drone delivery market! Covering 4 million American households in 2022!

<span data-shimo-docs="[[20,"沃尔玛将引领无人机交付市场...

With a fee rate of 0.1% throughout the year, where does this payment collection company get the confidence from?

2020 is a tough year for cross-border people! One ...

Walmart launches a new round of competition with Amazon! Walmart uses its key advantages to play a "three-pronged approach"

In the United States, Amazon dominates with nearly...