What is J&T Express? J&T Express Review

Basic Introduction

J&T Express currently has nearly 150,000 employees worldwide, and its business has covered eight countries including China, Indonesia, Vietnam, Malaysia, Thailand, the Philippines, Cambodia and Singapore, serving nearly 2 billion people worldwide.

Brand Introduction

"J&T" also symbolizes Jet, Timely and Technology. The Chinese brand is composed of "极" (pole) which symbolizes the North and South Poles and "兔" (rabbit), the national animal that symbolizes speed and agility. "J&T 极兔速交交" perfectly interprets Jitu's mission of customer-oriented and efficiency-oriented.

International Express Service

1. International Parcel

1. Product Introduction

International Parcel is a cross-border parcel service for cross-border e-commerce B2C sellers to send parcels weighing less than 2kg. The service covers seven countries in Southeast Asia where J&T Express has its own network: Indonesia, Vietnam, Malaysia, Thailand, the Philippines, Singapore and Cambodia.

2. Product Features

High cost performance;

COD service;

Real-time tracking;

Convenient returns;

Overseas warehousing;

All-day customer service.

2. International Standard Express

1. Product Introduction

International Standard Express is a cross-border express service for business items that need to be delivered urgently. It is a high-quality door-to-door international express service based on timeliness and cargo safety.

2. Service standards

Specification restrictions: The cargo cannot exceed 120cm on one side and the weight cannot exceed 30kg.

Billing rules: First weight 0.5KG, additional 0.5KG, less than 0.5KG is calculated as 0.5KG, the billing weight is the larger of the volume weight and the actual weight, the volume coefficient is 5000, volume weight KG = length × width × height (cm) ÷ 5,000.

Serve

1. Extremely fast response

1. Personalized service

For VIP customers, Jitu will provide personalized service support

2. One-hour principle

Jitu will proactively provide feedback on the progress and solutions for customer requests within 1 hour.

3. Intelligent customer service system

Jitu will proactively provide feedback on the progress and solutions for customer requests within 1 hour.

4. How far are the service channels?

400 service hotline, official website, WeChat, Weibo, email

5. Professional customer service team

More than 40 local service centers have been established across the country to provide customers with 7X24 hours (manual 8:00-20:00) attentive service

2. Speedy claims settlement

1. If the loss of express delivery is ≤ 3,000 yuan, the claim will be settled within 1 hour

2. If the loss amount of the express delivery is less than RMB 3,000, the full amount will be compensated according to the loss value of the goods.

3. For valuable items, Jitu provides insurance service

3. Special services

1. Business customers

For domestic business customers who have higher security needs, Jitu will provide customized delivery services.

2. E-commerce customers

Jitu provides standard door-to-door express delivery services for e-commerce express parcels weighing 0-30KG across the country.

Brand Strength

1. Transshipment Center

Across the country, Jitu is working hard to build an efficient and intelligent sorting system to minimize the transit time of express parcels.

2. Service outlets

Jitu has initially established a service network covering the whole country, with a high density of outlets, which effectively ensures that Jitu can reach customers with services in the shortest time possible.

3. Transport trunk lines

The national branch lines and trunk lines can be seamlessly connected, and the featured product areas can be given priority. Flexible and three-dimensional routes can guarantee Jitu's express delivery services and give priority to timeliness.

Partners

Jitu has 19 quick ordering channels across the country, including 3 official channels and 16 e-commerce cooperation platforms, allowing customers to place orders with one click and enjoy the convenience. The 10 station self-pickup cabinet cooperation platforms provide dispatch channels to facilitate users to pick up items.

Corporate Culture

Vision: To become a healthy and long-lasting enterprise.

Mission: Customer-oriented, efficiency first.

Core values: duty, sharing, service, responsibility, results-oriented

Development History

On August 20, 2015, the opening ceremony of J&T Express Indonesia was held in the capital Jakarta, marking the official birth of the J&T Express brand.

In August 2016, J&T Express was a major member of the Indonesian Express Association and started comprehensive cooperation with several major e-commerce platforms in Indonesia.

In November 2017, the “Express Your Online business”-J&T Express strategic launch conference was held in Jakarta, marking the official arrival of the J&T Express e-commerce express delivery era.

In April 2018, J&T Express Philippines and Thailand were established.

In July 2018, J&T Express won the "TOP Brand Award" selected by a famous Indonesian magazine

In July 2018, J&T Express Vietnam officially signed a cooperation agreement with major local e-commerce platforms.

In January 2019, the first batch of J&T Express outlets in the Philippines were completed, covering the entire Philippines.

In March 2020, J&T Express was launched in China.

References