Amazon FBA often makes mistakes, and if sellers are unfortunately charged indiscriminately, they can file a claim with Amazon. Before writing a claim application, you should first understand the situations in which you can claim. The following are 10 common mistakes made by Amazon FBA. In these 10 situations, sellers can file a claim: 1. Product size or weight calculation error Typically, Amazon FBA charges are incorrectly made during customer returns (which we’ll discuss next). However, sellers may also be overcharged because Amazon miscalculated the product dimensions or weight. If you are overcharged for every order you place (which could be orders for several months), it can add up to a significant amount of money. In fact, if a seller finds that they were overcharged because the product dimensions or weight were miscalculated, they can file a claim with Amazon. 2. The product is lost or damaged in the Amazon warehouse Amazon's distribution center employees are very fast, so there is a high chance that your goods will be damaged when transporting products. In addition, there are many items in the distribution center, and sometimes items are lost. If you check the report in the seller backend, you can find that something is wrong. This situation is also very common and happens almost every month. 3. Give customers more refunds When this happens to consumers, it's like a free lunch. Customers think they're being overpaid by Amazon, but in fact, it's the seller's hard-earned money that's being deducted. Fortunately, sellers can find out if this is happening and find out the specific circumstances of the overpaid refunds. 4. The product is lost or damaged before entering the FBA warehouse When sellers send products to FBA warehouses, it is common for lost or damaged products to occur, which sellers can discover in the background. Once this happens, confirm that Amazon has a policy to compensate sellers and that there are no lost shipments or damaged inventory that are missed by the program. 5. After the customer returns the product, the product is not returned to the seller's inventory When a customer refunds an item, you want to get your inventory back. But sometimes, things go wrong in this process and the returned item is accidentally added to another seller's inventory. The item will be returned and scanned in the warehouse, but it will not be returned to your inventory. When this happens, you can file a claim. 6. Restocking fees not included For high-priced products, if a customer returns the product for a refund, the customer usually needs to pay the seller a restocking fee, which is 20% of the product cost. Amazon should include this fee when the product is returned to the Amazon warehouse and returned to your account. However, if the product is not returned or the returned product is damaged, this fee is not calculated. If the seller's high-priced product is returned but the restocking fee is not received, you can file a claim with Amazon. 7. The customer never returns the product after receiving the refund This error often happens. After a customer initiates a refund, he can still receive a refund for the product even if he did not return the product. The refund is deducted from the seller's account. For the seller, once this happens, both the money and the goods are lost. Therefore, sellers should pay close attention to this situation regularly. If this happens, they can apply for a claim from Amazon. 8. After the product is put into storage, it is found that the inventory is reduced It is easy to track inbound shipments from Amazon. You can find out any issues with logistics in the seller's backend and understand how many products Amazon has received and added to your account. However, if the product is reduced after the product is received, the seller can apply for a claim from Amazon. 9. The returned product is damaged by the courier or Amazon This error has nothing to do with the customer. Sometimes returned goods may be damaged by the courier or when they arrive at the Amazon warehouse. If some items cannot be sold or are in poor condition due to the courier or Amazon, then the seller can file a claim. 10. Category commissions are overcharged Amazon commissions range from 6%-45%, depending on the category. The category with the highest commission fees is Amazon device accessories, where extended warranties and protection plans have commissions as high as 96%! However, most categories have commissions between 8%-15%. If your product commission is supposed to be 8%, but Amazon charges you 15% throughout the year, it will accumulate to a considerable amount. Although this is not one of the more common mistakes, many sellers still encounter it. As you can see, if an FBA seller discovers these 10 types of errors, they can claim compensation from Amazon. Finding and discovering all the errors can be time-consuming and laborious, so most Amazon sellers choose to work with a trusted company to handle the process. Whether you choose to handle it yourself or hire someone to do it for you, don't let these mistakes go unnoticed. You deserve every penny of profit, so be careful. |
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