Sellers are constantly in dispute! Mercari US will cancel the unconditional return policy

It is learned that on May 14, according to foreign media reports, the second-hand trading platform Mercari announced that it would cancel the no-reason return policy on the US site.

It is understood that at the end of March, Mercari announced the cancellation of seller fees and charged buyers a portion of the service fee, allowing returns and refunds for any reason within three days. However, less than two months after the new policy was launched, many sellers said that shoppers abused the loose return policy to harm their interests.

One seller said that before the policy took effect, there were only three returns in 700 orders, but now there have been four returns in just one week. Another seller said that although the product pictures and titles were clearly marked during the transaction, Mercari still approved the buyer's return on the grounds that the accuracy of the product description was disputed.

In response, Mercari issued a statement saying that after listening to the feedback from the seller community and careful consideration, it decided to restore the previous return policy, and no-reason returns will no longer apply, effective from 12 noon on May 22. In addition, Mercari will continue to pilot policies that benefit the entire community and take quick action to make adjustments when necessary.

After it goes into effect, Mercari gives buyers three days to return faulty items. After initiating a return request, buyers must provide evidence within 24 hours to prove that the product does not match the description in the purchase link. For example, the product was damaged during transportation, the wrong product was received, or there are doubts about the authenticity of the product.

Author ✎Rayna/

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