Founding

April 9, 2019 - Zoho , the world's leading SaaS software provider, released an e-commerce website building platform - Zoho Commerce at its annual global user conference . It is mainly aimed at small and medium-sized retailers to help them quickly establish online stores. It also supports the management of customers, orders, transportation, payment, inventory, finance, and BI data analysis, forming an end-to-end e-commerce overall solution.

Company Introduction

Zoho was founded in 1996 and has more than 7,000 employees worldwide . It is headquartered in California, USA, and has subsidiaries in China, Japan, India, Singapore, the Netherlands, Canada, Australia and other countries. Zoho is a product and technology-driven software company that adheres to the concept of not raising funds or going public, focusing on product research and development to maintain sustained profitability.

Function Introduction

1. Omnichannel e-commerce platform

Zoho Commerce is a true omnichannel solution. It fully supports e-commerce, traditional storefronts, mobile, and social retail channels.

The app helps businesses set up online stores in just hours. No matter where customers shop — on Etsy , Amazon, Ebay , or Shopify — the entire process can be managed on the Zoho Commerce platform.

2. Customer Experience

The Zoho E-Commerce Platform is powered by the Zoho Customer Experience Platform, which provides businesses with critical customer data so they can better deliver customized, personalized customer experiences.

Integrating sales, marketing, customer support and operations allows companies to gain in-depth insights into customers through different channels and develop targeted action plans to keep customers satisfied throughout the entire business process.

3. Financial management

Zoho Commerce supports end-to-end e-commerce lifecycle management, from orders, payments, logistics, inventory to finance and more.

By default, it connects to more than 40 global carriers and can use Zoho 's warehouse management software. No matter where the order comes from, logistics information can be managed centrally.

Zoho's financial suite is integrated by default for comprehensive financial management.

4. End-to-end statistical analysis

Zoho has an advanced business intelligence and analytics platform, Zoho Analytics , which can be integrated with more than 40 of Zoho 's enterprise software.

Driven by BI software, Zoho Commerce can provide intelligent data insights and in-depth analysis of customer information, allowing companies to make informed decisions and take targeted measures to improve customer experience and increase profits.

Built-in dashboards and reports visualize e-commerce data and connect the business front end with operations and finance departments.

5. Artificial Intelligence

It is integrated with Zoho's artificial intelligence assistant Zia , which has voice recognition function. Enterprises can use Zia voice to query sales data and customer information of a country or region.

Businesses can ask Zia questions such as “What is our most popular product in China?” Zia will then automatically and intelligently extract analytics reports related to the request, allowing businesses to automatically promote the most popular products on their website based on visitor geography.

AI is also key to fraud detection for e-commerce platforms. Zia can weed out bad actors by identifying IP addresses and notifying businesses of suspicious or fraudulent behavior by a specific customer.

Package Fee

References

• 1. Zoho launches the cross-border e-commerce website building platform Commerce, entering the e-commerce field: Sohu [cited date 2019-04-16T16:00:00.000Z]