What is AliExpress's overseas return service? AliExpress's overseas return service review

Development Trend

AliExpress' overseas return service will undergo a transformation from "15-day return with reason - 15-day local return without reason - 15-day local free return without reason", and will eventually achieve 15-day local free return and exchange without reason in the future.

Return service process

1. The seller chooses whether to participate; after participating, the seller signs the contract online (order payment amount × rate %)

2. The buyer applies for a return and refund; the buyer can initiate a 15-day unconditional return (within 15 days of receipt) and pay for the shipping fee to return the product to the local warehouse designated by the system.

AliExpress is about to launch the "Overseas Return and Exchange" service, which will enable free local returns and exchanges within 15 days without any reason in the future

3. The local warehouse confirms receipt of the goods; if the goods returned by the buyer do not affect the secondary sale, the system will automatically notify the AE after the local warehouse confirms receipt (within 3 working days).

4. AE refunds to the buyer; automatically refunds to the buyer, shipping costs are not refunded, other coupons and other rules remain unchanged

5. AE pays compensation to the seller; the order loan amount will be paid within 1-2 working days, and the ownership of the order will be transferred.

6. The seller checks the compensation; the Alipay account automatically receives the compensation

Advantages

1. Buyers purchase full-link transparent labels

This includes the entire chain including APP search, detail page, order page, order list, service window, and shopping cart recommendation (after April);

2. Exclusive marketing activities

Special sales for special return services, daily sales, flash sales, etc.

3. Off-site PR and other publicity

Official social media accounts in various countries such as FB, ins, VK and other channels to serve as mental health promotion;

4. Other irregular rights and interests

Industry marketing positions, separate return service floors, etc.

Supporting Countries

The first phase of the plan covers: the United States, Canada, and Australia (expected to start on March 6)

The second phase of the plan covers: major European countries (to be determined)

All merchants participating in the first phase, including all covered countries and products, will participate.

Rates

Depending on the performance of the AliExpress merchant (such as the store's return rate and transaction volume), different sellers will have different rates;

In addition, this service is temporarily inviting sellers to participate in batches, and the "special rate period" starts from March 6th when it is officially launched and ends on June 30th.

Supported Products

It is mainly decided by the industry clerks. For example, underwear, adult products, customized clothing, etc. are not supported. In the first phase, high-value products such as 3C products are not supported.