Don’t ask anyone for help in filing a complaint against fake orders. Just read this article to get a quick response from the store!

Dear Seller Performance team,

We are regret to violate the review policy. After we got your notification, we deeply dived all our communication Our after-sales department sent after-sale service emails to customers to resolve their questions and to apologize for their unhappy experience. After carefully review “Customer Review policy” and “Communication Guidelines”, we clear the role and policy for how to communicate with customer correctly. As a seller on Amazon, it's prohibited to ask our customers to remove or update their reviews proactively. or a replacement per customer's choice to make them happy with our service.

The sample emails is as below:

Dear Drew.

Thank for your response and your willingness to try our product once again.

So we have chosen the expedited shipping to send you a new one, which will arrive on around.

Please remember to check your parcel on time.

And we are really sorry for the misleading product description for that there may exist some cultural misunderstandings.

We will recompose the description as soon as possible.

Thanks for your kind suggestion!

Best Regards.