Amazon Business Manager

In the process of selling on Amazon, no matter what problems occur in the account, it is important for sellers to find the right person in time, especially during the peak season sales, time is critical. If there are problems such as the store being closed, you need to contact Amazon official staff. Please keep this Amazon official contact information for emergency use:

If you are already an Amazon seller and have some problems and want help, it is recommended that you consult your account manager. If you do not have an account manager, it is recommended that you:

1. Account issues - contact Amazon account status support team:

The Account Status Support Team is a support team that assists sellers in maintaining healthy account status indicators. It mainly assists sellers in resolving violations on the Account Status page or provides assistance after an account is deactivated.

Account Status Specialists can help sellers solve account status problems in an emergency and answer questions related to the seller's "Account Status" page policies and performance indicators. In addition to solving questions, the Account Status Support Team can also provide professional support on writing action plans. Sellers can directly contact the Account Status Specialist themselves, and through Amazon official personnel to help find violations and solve problems under their professional guidance. Currently, all professional sellers can use "Contact me now" to contact the Account Status Support Team.

You can log in to the seller platform, enter the corresponding page as shown in the picture below, fill in the relevant information, and then click the "Contact me now" button to contact the Amazon account status specialist.

At the same time, in order to ensure the security of the seller's account information, the account status support department will need to conduct a security authentication with you.

Authentication method:

Spell your seller login email address or 6-digit verification code in English letters (for example, if your Amazon login email address is [email protected], the email address is spelled as [email protected]). Please note that you need to spell your full email address including the @ part. You can also request a reverse security verification if you cannot confirm the identity of the agent. This is also recommended by Amazon to ensure the security of your account.

You can also answer active calls from the Account Status Support team to get help. If your selling account violates Amazon policies or exceeds target values ​​due to performance, shipping, etc., in some cases, the Amazon Account Status Support team will use active calls to contact you through the emergency contact number you provided to provide you with personalized guidance and support to alleviate the account deactivation situation.

Before Amazon contacts you by phone, you will receive a performance notification titled [Urgent: Amazon seller account is under review]. You will receive a call from the account status support team within the next 24 hours. Please keep your phone open. Please note that although Amazon provides Chinese support, the phone number may also be from overseas or different regions in China.

The Account Health Support team can assist you with the following:

2. Issues that are not within the scope of assistance of the account support team - contact the seller support team:

Amazon's seller support team provides sellers with operational support and account information, and helps with technical issues.

Step 1: Log in to the seller platform and click "Help" in the upper right corner;

Step 2: At the bottom of the "Help" page, click "Get Support";

Step 3: Click "I want to open a store";

Step 4: Describe your problem;

Step 5: You can also directly click "Or find your problem by browsing in the menu" in the previous step and select the corresponding problem you want to solve in the menu.

Example: Click "Your Account" > "Recover Your Account" in the above menu. Sellers can contact the seller support team by email, phone and chat.

Manager's '1 on 1' customized service:

You can choose exclusive account manager service (paid), basic class/standard version/professional version to help sellers of different stages and sizes grow their business.