Several sellers were suspended from shipping because of an error in the measurement data of the FBA distribution center

Several sellers were suspended from shipping because of an error in the measurement data of the FBA distribution center

When Prime Day arrived, Amazon’s inventory restrictions caught many sellers off guard. Even though there had been inventory restrictions before, the inventory restrictions this time were different from before, and many sellers expressed their concerns.

Recently, in the Amazon Seller Forum, a buyer encountered this situation:
“
Amazon scanned our 4 incoming FBA boxes and the measurements for each showed 135x119x135, and then suspended our shipments until the issue was resolved. The seller immediately said this was impossible, saying that Amazon's own image evidence provided to us clearly showed our boxes and the bottom of the boxes clearly indicated that they were 13x13x13 cube boxes. Of course, we disputed this, but were told to wait 7 days before we could hope to be reinstated.
”

Many sellers who commented also said that their goods encountered the same problem.
Another seller commented:
Same thing happened to them, 20x14x14 box was reported as 132x132x138, the photo provided showed a regular box, not as big as the reporting data said, not upset that this error occurred, just feel like Amazon would automatically cut off our ability to ship inventory without warning, review, or some daily check.
Another seller said:
Same thing happened to me again, had a box with dimensions of 16x16x17, they said it was 164x158x172, the photo of the box clearly showed 16x16x17 written on the side, I assumed on my own that someone didn't know how to use their decimal points correctly (actual measurements should be 16.4x15.8x17.2), called seller support and got no response, they said there must be a special team to handle this, I asked to speak to their special team but was told it was impossible to speak to this team, only to argue via email, therefore, for the next 7 business days, I also suffered a suspension without any valid reason.


There are many sellers who have experienced this, and every seller who has encountered this is worried about it.
Many people said that it was probably due to a malfunction in the operating scanning system, and asked others which distribution center the FBA incoming shipments came from, or whether the same problem occurred in multiple distribution centers.
After some discussion and inquiries, we learned that the problems occurred in an MDW2 Cross-Dock DC (distribution center) in Joliet, Illinois, USA.
At the same time, some sellers said that they received fines and warnings when they encountered the same problem, but the sellers opened a case, admitted their mistakes in their work, lifted the warnings, and compensated.
Therefore, sellers should avoid such situations when sending their goods, and try their best to seek help for problems that arise with Amazon's FBA. With the Prime Day promotion approaching, sellers should seize the opportunity and prepare to win the market.


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