What is Rakuten Express? Rakuten Express Review

Lotte Express (Shanghai Lotte Express Co., Ltd.) was established on October 14, 1999. Lotte Express is committed to tailoring fast, economical and convenient logistics solutions for China's cross-border e-commerce and has more than 30 years of operational practice.

About Rakuten Express

The registered capital of Lotte Express is RMB 500,000. The company is located in Room 611, No. 8, Gangye Road, Xiaokunshan Town, Songjiang District, Shanghai, and has professional products, services and technical personnel. Lotte Express has established operation centers in Shanghai, Qingdao and Shenzhen, China, and has self-operated overseas warehouses and operation teams in Canada and the United States. Lotte Express also provides a series of cross-border logistics services such as overseas warehousing, distribution, cargo collection and transshipment, import and export customs clearance, and FBA return and exchange management in the United States and Canada. Lotte Express uses its own overseas local advantages to connect with Canada Post, the United States Postal Service, and South American Postal Products to reach any region in the world, covering the express delivery needs of small e-commerce companies, commercial express, cargo collection and transshipment, and private people.

Function

1. Online orders: API connection supports automatic import and batch printing of order information from global e-commerce platforms.

2. Logistics tracking: Order import generates corresponding logistics order numbers for the United States, Canada, and local delivery, and logistics information can be tracked.

3. Overseas warehousing and distribution: effectively reduce order response time, improve logistics delivery timeliness and customer experience.

4. Back-end transit: Provide matching back-end overseas customs clearance, pickup, order processing services, and local delivery services.

5. Return processing: Returned items can be returned to Rakuten's overseas warehouse free of charge, with labels changed and then shipped again.

6. Global customer service: 7x24x365 days, global customer service uninterrupted service.

Dedicated line provided

1. Canada Express: fast delivery time guarantee for overseas self-operated warehouses.

2. FBA commercial express: zero tax rate and high cost performance.

3. US dedicated line: USPS (United States Postal Service) handles the entire process, overseas self-operated warehouse.

4. Mexico Hotline: Complete local information.

5. Israel special line: USPS (United States Postal Service) forwarding.

6. Brazil and South America special line: wide coverage.

7. Africa dedicated line: Service covers the whole of South Africa.

8. Collection (online shopping) hotline: providing one-stop warehousing and distribution solutions.