Etsy adds these 3 new features to the chat interface! Sellers will be able to view order details at the same time!

It is learned that Etsy recently added the following three features to its buyer-seller chat interface to improve communication efficiency and help sellers solve customer problems faster.

The specific functions are as follows:

• See more order details in the chat interface.

When sellers reply to a customer's message, they can see the customer's order total and shipping status at the same time.

• Buyers can add photos if they encounter issues.

When buyers ask for help with their orders, the Etsy system will prompt them to upload photos, and sellers will be able to more visually see where the problem lies.

• Added "Issue Refund" tag.

A "Post Refund" tab will be added to the chat interface, where buyers can issue a refund directly without adding any description information.

Editor✎ Irene/

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