A large number of free orders appeared, and Amazon sellers were badly cheated by refunds but no returns

A large number of free orders appeared, and Amazon sellers were badly cheated by refunds but no returns


Amazon’s return policy has been widely criticized by sellers. Not only is the return time quite long, but sellers often have to endure various unreasonable refunds and returns from buyers.

Refund without return, seller complains about customer's freeloading behavior

Recently, some sellers posted on social networks and forums asking for help, saying that Amazon has recently seen a large number of orders that only refund but do not return, causing serious losses to the stores.

Some return records were posted, and through the screenshots it can be found that most of the orders were refunded but not returned, and orders with reasons such as "ordering the wrong product" and "unwanted product" were also judged to be refunded but not returned.


The seller not only has to refund the full amount of the product to the buyer, but also has to give the product to the buyer as a gift. Isn't this just freeloading?

In the comments of the post, many sellers responded that they had encountered the same thing. One seller said that from June 30 to July 9, he had 245 orders that were "non-returnable", and both the money and the goods were gone.


A seller opened a case to consult customer service, but the customer service only responded vaguely: "I don't know if Amazon has updated the rules recently, and the official has not notified our seller support team. We have also received many inquiries from buyers about such issues. Because FBA's after-sales service is handled by the US customer service team, if they feel that the buyer does not need to return the goods, they will directly refund the buyer without requiring them to return the goods."

Amazon's return policy makes buyers more crazy

The current situation has been underway since Amazon announced an update to its return policy and introduced a no-return refund policy, with sellers complaining and expressing concerns.

At the time, Amazon said: "For inexpensive or oversized items that would incur high shipping costs upon return, it is often cheaper for the seller to refund the original price of the item and allow the customer to keep or donate the item."

“AI will be used later to decide whether it is economical to process a return and whether the item should be returned when a consumer requests a return.”

This means that Amazon will determine whether the product is worth returning based on its value; if it is not, Amazon will directly issue a "refund without return" to the buyer, and the cost of the product will ultimately be borne by the seller.

From the previous order screenshots, we can see that orders with return reasons such as "ordering the wrong item" and "unwanted item" are also judged as "refund but not return". This policy obviously condones buyers' freeloading behavior.



<<:  Factors that affect flash sales and ways to improve them

>>:  After working on more than 1,000 best-selling cases, I discovered the three most profitable secrets of Amazon product selection

Recommend

Shipment attention! Due to the blizzard in the United States, more than 70 Amazon warehouses have been closed! Cross-border sellers: It's a disaster!

A large-scale cold wave is sweeping across the Uni...

Amazon daily operations: What data do sellers need to pay attention to?

Book As an Amazon seller, you don’t have to read ...

What is Google Patents? Google Patents Review

Google Patents is a new search service Patent Sear...

Get ahead of the season! Target will start its holiday sale on October 10th!

<span data-shimo-docs="[[20,"旺季抢跑！Target 将...

Peak season returns are coming! "Refund without return" will cause sellers to lose $4.4 billion

It is learned that according to AlixPartners resea...

Amazon’s “bloody sea” categories and associated risks

On the Amazon platform, there are some categories ...

Is Amazon right for you?

Editor's Note In the near future, we will lau...

What is FBA Calculator? FBA Calculator Review

FBA Calculator is Amazon’s own calculator tool. Th...

American retailers have received good news one after another. Who will be the winner this holiday season?

<span data-docs-delta="[[20,"获悉，2022年的黑五、网...

What is The Home Depot? The Home Depot Review

The Home Depot is the world's largest warehous...

What is Egrow? Egrow Review

Egrow is an all-in-one software for Amazon sellers...

Amazon Reviews are going to change?! These products will suffer

Since Amazon officially announced the average sco...

e-Postal price increases again! A large number of sellers are crying

Recently, logistics in European and American count...

What is an APUK account? APUK account review

APUK is a payment system developed by Amazon speci...

What is a European Union Trademark? European Union Trademark Review

A European Union trademark is a mark registered by...