A new type of email blocking accounts appeared on Amazon!! Some sellers have been blocked

A new type of email blocking accounts appeared on Amazon!! Some sellers have been blocked


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Recently, a new type of account blocking email has appeared on the Amazon platform, causing confusion and concern for many sellers.
It is reported that these sellers received emails indicating "other complaints" , which led to their accounts being blocked and their funds being frozen.
This kind of email blocking an account seems to have never been seen before. It seems to be a new way of "registration".

The email content mentioned: "If the requested information is not received within 17 days, or after two failures above, we may not allow you to sell on Amazon . Failure to successfully resolve this decision may result in the destruction of any FBA inventory of items that caused non-authentic complaints at your own expense. "
Judging from the content, the reason for the ban is that Amazon judged that the seller was "selling counterfeit goods"? !
However, the seller responded that he did not sell any counterfeit products at all.
Although the account did have four customer complaints about product authenticity, three of them were old and did not involve serious violations.
Most importantly, the seller’s account health score was as high as 1,000, which was considered a “very healthy” account , but it was still blocked.
Amazon did not give the sellers enough opportunities to explain and directly took measures to block their accounts. This attitude of "better to kill a thousand by mistake than to let one go" made many sellers feel confused and helpless.
Indeed, as Amazon's policies become increasingly tighter, sellers are facing considerable challenges, and it is critical to take proactive measures to reduce the risk of account suspension. When you unfortunately encounter an account suspension, providing detailed supporting documents is an effective way to appeal, as follows:
1) Proof of the source of the goods, such as purchase invoices and purchase orders
Among them, purchase invoices are the most common and powerful proof. They clearly show the purchase time, quantity, price and supplier information of the goods, which can directly show that the goods were purchased through formal channels. For example, a special VAT invoice purchased directly from a manufacturer will have detailed key information such as the product name, specifications and model, so that the Amazon platform can verify the legitimacy of the source of the goods.
2) Supplier's qualifications, such as a copy of business license, production license (if applicable)
3) Bank or payment records, such as bank transfer details and payment platform transaction records
Sellers should pay attention to properly preserving these supporting documents so that when they encounter emergencies such as account blocking, they can quickly and completely organize and submit them to the Amazon platform for appeal, thereby increasing the possibility of account unblocking.
Whether you want to expand the original industrial chain or develop new business, the premise is to ensure the compliance of the entire operation process, including the authenticity of product information, the authenticity of the product, and the compliance of reviews. You need to pay special attention to avoid being held accountable by Amazon later and ending up shooting yourself in the foot!

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