Solve Amazon's negative reviews in three steps and save your conversion rate!

In the last issue, we shared “You’ll miss out if you don’t read this! You must try the free review-prompting app on Amazon!” This time, I’ll show you my best trick and teach you how to resolve negative reviews!

Most Amazon sellers will encounter negative reviews when operating their products, which is especially devastating for new products. The advertising performance is getting worse and worse, with only clicks but no orders, and the conversion rate plummeting, which makes sellers feel very disappointed.

When old products receive bad reviews, please do this:

First:

Find the orders with negative reviews by name on the buyer's profile page, and contact the customer by email to resolve the issue. See if you can move the customer with sincere after-sales service and get them to update their negative reviews on their own.

second:

If a multi-variant listing encounters negative reviews, you can remove the negative review links by splitting the variants. Overseas warehouses handle inventory relabeling and re-listing.

third:

Delete negative reviews through service providers or use the “no negative reviews on the homepage” service to push negative reviews to the back pages.

When a new product receives negative reviews, please do this:

First:

For new products, try to participate in Amazon VINE activities to obtain green label reviews.

second:

After receiving negative reviews, sellers should turn off advertising activities. Use off-site promotion (you can scan the QR code below to add the quick push assistant consulting service, the effect will not disappoint you) to find accurate customers to buy products and maintain basic sales and conversion rates. After a week, use the on-site review button to urge reviews with one click.