What is Shopify Ping? Shopify Ping Review

Shopify Ping is a new APP launched by Shopify in 2018, which aims to help sellers on the Shopify platform communicate directly with consumers through a unified communication tool.

About Shopify Ping

Shopify said that Shopify Ping is a free mobile office assistant that can integrate information such as customer conversations, marketing workflows, etc. This means that Shopify is opening a free comprehensive information platform where Shopify users can communicate directly with consumers and perhaps meet their needs. The benefit of this tool is that it brings together all communication conversations from many major chat platforms (including Facebook Messenger, Rep.ai, and Chatkit).

In addition, based on the information collected by Shopify Ping, you can use the marketing automation tool Kit to publish corresponding ads on Facebook, Instagram, conduct email marketing and retargeting advertising campaigns. This will make it easier for online retailers to accurately target ads and communicate with customers based on the information they get in the information delivery channels.

Target audience

This is for Shopify users, not for all customers.

Version

Shopify Ping is currently only available in English and iOS.