What is Bida Intelligent Customer Service? Bida Intelligent Customer Service Review

1. Introduction

The customer service platform takes customer relationship management (CRM) as its core concept, helping enterprises maintain close and solid customer relationships, promoting efficient and positive interactions between enterprises and customers, and improving brand reputation, product sales and new product design and development. Bida Intelligent Customer Service integrates customers from all sales channels around the world into one platform management, realizing the integration of customer service and marketing.

More importantly, customer service management is independent of e-commerce platforms such as Amazon, and can independently direct traffic to any website without restrictions. There is no need to pay advertising fees for off-site traffic, allowing sellers to truly control customer resources in their own hands.

2. What is a chatbot?

A chatbot is a software that can automatically reply to messages. Based on artificial intelligence, chatbots can understand the questions raised by users and provide answers. The chatbot's ability to reply in seconds means that users no longer have to wait dozens of minutes to get through to the customer service hotline.

3. Main functions of the robot customer service platform

Online 24 hours a day, covering the world's mainstream languages, able to communicate with multiple people at the same time, free switching between human and machine customer service, corporate website wizard, shopping assistant, off-site traffic, new product launch promotion, discounts and promotions, usage and installation guidance, FAQs, as well as collection, management and analysis of customer information.

Intelligent robot customer service fully solves the following problems: slow customer service response caused by time difference, low communication efficiency caused by language, automatic replies to common questions to save time, capturing returning customers to achieve repeat sales, and unified and efficient management of multi-channel customers.

4. Facebook Messenger Chatbot

Currently, the free customized promotion is for Facebook Messenger chatbots. After the customization is completed, the robot will be integrated into the seller's Facebook homepage. The robot will chat with visitors and answer questions through Facebook Messenger. At the same time, the seller will enter the customer service platform to monitor and manage the chat in the backend.

We will introduce the specific functions of the customer service platform in detail one by one. The customer service platform will generate a QR code image of Facebook Messenger (similar to WeChat). Sellers can put the image in the image column of the listing to facilitate buyers to scan the code directly to contact. If the seller has his own Shopify or official website, the chatbot can also be integrated into the official website. The Facebook Messenger icon will be displayed in the lower right corner of the website. The chatbot can receive visitors 24 hours a day.

All buyer information from scanning codes or chatting will be stored in the customer service platform, and sellers can manage customer resources on the customer service platform.