What is Shopee's delayed shipment rate? Shopee's delayed shipment rate evaluation

Basic Introduction

In Shopee's operations, there are three indicators to consider whether a store has good order performance: delayed shipment rate, uncompleted order rate, and customer service.

Purpose

The purpose of calculating the delayed shipment rate by Shopee is to track and reduce delayed orders. If sellers can reduce the delayed shipment rate, they can have a better sales record and provide buyers with a better shopping experience. It can also improve buyers' satisfaction with the store, thereby bringing in more orders. It is also very important for sellers to complete shipments within the preparation days to maintain a good sales record. Failure to ship on time for a long time will also affect the store's sales record and give buyers a bad shopping experience.

If we calculate the delayed shipment rate

The delayed shipment rate is calculated as the percentage of delayed orders to the total number of shipped orders in the past 7 days. The Shopee system will calculate and update the seller's delayed shipment rate every Monday.

Delayed shipment rate calculation formula

= Number of delayed orders/total number of shipped orders

=5/20

=25%

In other words, the delayed shipment rate cannot exceed 25% to be considered a qualified shipment rate.

Calculation Logic

How to reduce the rate of delayed shipments

1. Avoid insufficient inventory

Sellers should regularly track product inventory quantities and update inventory in real time;

Regularly update the seller's product inventory (at least once a week) through the Shopee Seller Center to ensure that the product inventory of all stores is updated;

Avoid filling in false inventory quantities (e.g. 100,000);

Pay attention to the pre-sale products to avoid the pre-sale products affecting the actual delivery time.

2. Fill in the correct number of days for stocking

Ensure that the time required for product shipment is in line with actual conditions;

Buyers can use the “lead time” to know how long it takes sellers to prepare, pack and ship the goods;

Whether a product is "in stock" can also be determined by the number of days in stock. If the seller needs more time to ship the product, such as: the inventory is in pre-sale status, the product should be marked as a longer stock, and the number of days in stock should be set to more than 5 days.

3. Ensure sufficient manpower to pack the goods

Sellers can use sales data from the past few months to estimate the average order volume and how much manpower is needed to complete the shipping process;

In addition, sellers must also ensure that the shipping process is efficient, correctly packing goods and processing orders, and be familiar with the Shopee shipping system.

4. Make preparations in advance before encountering special holidays or participating in theme activities

Sellers can estimate sales during theme events or special holidays by:

Use past sales data and experience to assess the number of orders during special sales periods; d. Hire temporary additional staff to handle the increased orders during special holidays or when participating in theme events.

5. Use vacation mode to deal with temporary inability to ship goods

When sellers are unable to handle shipments due to special circumstances, such as the Chinese New Year or when there is no one to take care of the store temporarily, they can consider opening a holiday mode to ensure that no orders will be received during that period; but before that, sellers must complete every order that has been traded.

Deduction of points for delayed shipment rate

In the past 7 days, regardless of the total number of orders of the seller, the store's delayed shipment rate must be lower than 10%; when the delayed shipment rate is higher than the standard set by Shopee, 1 point will be deducted in accordance with the seller scoring system specifications; serious violation of the scoring rules means that when the delayed shipment rate is >= 10% and the number of delayed shipment orders is >= 30, 2 points will be deducted.

The main reasons for delayed shipment rate

1. Insufficient inventory of goods

2. Insufficient staff during shipment

3. Misjudgment of order quantity when participating in theme events or encountering special holidays

4. The store is unattended but the holiday mode is not set, resulting in new orders not being delivered

References