What is Duoke? Duoke Review

About Duoke

Duoke is a customer service chat tool launched for cross-border e-commerce. It integrates customer messages from multiple platforms such as LAZADA and SHOPEE. It can uniformly manage multiple platforms and multiple stores at the same time and centrally process customer messages. It also provides automatic replies, flexible customer service allocation, AI intelligent replies, customer service performance management and other functions to improve customer service reception efficiency, increase customer satisfaction, and promote customer conversion.

Functional services

Product Advantages

• Official authorization: Get store backend data through the platform API interface , which is safer, does not require IP isolation, and prevents store association.

• Efficient customer service, more satisfied customers: Intelligent identification of customers, assigning customers with different consultation issues to corresponding customer service staff based on satisfaction, conversion rate, capability value, workload, priority for familiar customers, etc. Quick replies, message reminders, and quick response to customer inquiries improve service satisfaction and customer service efficiency.

• Colleague management of multiple stores on different platforms: truly realize the customer service system that allows one person to manage 200 cross-border stores at the same time .

• Automatic reply is more timely: 24-hour automatic reply, no need for computer online, to ensure the store's response rate .

• Functions such as personal performance statistics and AI responses provide employees with a greater sense of participation and make management more efficient.