Starting in 2025, Amazon will automatically compensate for lost items

Amazon recently announced updates to its European Fulfillment by Amazon (FBA) product loss and damage compensation policy.

According to the latest announcement, starting from January 15, 2025, if the seller's goods using Amazon Logistics Services are lost or damaged in Amazon distribution centers, Amazon will automatically provide compensation immediately . This change means that sellers no longer need to manually submit claims for lost goods, because Amazon will automatically handle these situations and compensate for the corresponding losses.

However, sellers still need to remain vigilant and submit claims manually if they do not receive automatic compensation.

Amazon has also updated its claim eligibility period policy. For items lost or damaged at a fulfillment center, sellers must submit a claim within 60 days of the item being reported lost or damaged.

This deadline is designed to encourage sellers to take timely action to avoid losses due to missing the claim deadline. Amazon has also clarified the submission deadlines for other types of claims, including FBA customer return claims and removal claims.

4. All other types of removal claims must be made within 60 days of the goods being returned.

This policy adjustment is to solve the long-standing problem of lost parcels in express delivery that has troubled sellers. The loss and damage of goods during the logistics process not only brings burdens to sellers, but also affects consumers' shopping experience.

For sellers, this policy adjustment by Amazon is a positive change. The introduction of the automatic compensation mechanism will save sellers’ time and energy, allowing them to focus more on business development and improving customer service.

At the same time, the shortened claim period also helps sellers take timely action and reduce potential losses due to missed deadlines.