What to do if FBA products are damaged? Here’s a step-by-step guide to get compensation back from Amazon!

Step 2- Select Inventory Adjustments from Inventory on the left hand side of the page

Step 3 - On the Inventory Adjustments page, click the Event Dates option and enter the search date range

Step 4- Then click Reason Group, the following options will appear, select Damaged or Lost, then click the "Generate Report" button (the yellow button in the picture), and the corresponding data table will appear:

Step 5- The table data is as follows. Copy all the search results to Excel or notepad and organize the data.

Step 6- Open the Amazon Seller Support Center, select FBA Issues and click Something else

Step 7- The following interface appears. Select Email contact method and enter "These items were damaged (or lost) in Amazon warehouse and I would like you to investigate each of them" in the "please describe your issue" field.

You can also fill it out according to your own situation. Then submit the compensation information copied and pasted in step 5 to Amazon using add attachment, and then you can send this case.